PRIVACY POLICY
This Privacy Policy explains how RACORA collects, uses, and protects your personal information.
1. Information We Collect
Contact & account information (name, mobile number used for OTP login, email); order & delivery information (shipping address, city, PIN, order history); payment method selected (we do not store card, UPI PIN or banking credentials — these are processed directly by Razorpay); and usage data such as pages visited and device/browser information.
2. How We Use Your Information
To process and deliver orders, send order confirmations and OTPs via SMS/WhatsApp, respond to support queries, improve our website, and send promotional updates if you've opted in — you can unsubscribe anytime.
3. Sharing of Information
We share information only as necessary to fulfil your order: with Razorpay to process payments, with courier partners (e.g. Blue Dart, Delhivery, DTDC) to deliver orders, and with service providers used to send OTPs and run our backend infrastructure. We do not sell or rent your personal information for marketing purposes.
4. Cookies
Our website may use cookies to remember your cart contents and improve browsing. You can disable cookies in your browser, though some features may not work correctly as a result.
5. Data Security
We implement reasonable technical and organisational measures to protect your information, though no method of transmission over the internet is completely secure.
6. Data Retention
We retain your order and account information for as long as necessary to fulfil the purposes above, comply with legal obligations, and resolve disputes.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting info@racora.in. We will respond within a reasonable time, subject to applicable law.
8. Children's Privacy
This website is not intended for use by individuals under 18 without parental supervision. We do not knowingly collect information from children.
9. Grievance Officer
In accordance with applicable Indian law, the Grievance Officer can be reached at: Vipin Yadav , RACORA, Email: info@racora.in, Phone: +91 9871222303.
10. Changes to This Policy
We may update this Privacy Policy periodically; changes will be posted here with an updated revision date.
11. Contact Us
For privacy-related questions, contact info@racora.in or +91 9871222303.